1. The gap between adoption and value Usage is widespread. I McKinsey’s State of AI research shows that almost nine in ten organisations use AI in a least one business function, but only a minority have successfully scaled AI across the enterprise. Even fewer report meaningful bottom-line impact. At the same time, AI capabilities keep improving at unprecedented speed, while incidents, security concerns and governance challenges continue to rise. This gap between adoption and value is becoming the defining management challeng of the AI era. The common instinct is to deploy more agents. The evidence suggests the constraint lies elsewhere. 3
Download PDF file