FÖRSÄKRINGSKASSAN Finally, we launched a comprehensive training programme of management teams and employees. As a supplement to these large improvement programmes, we facilitated a number of kaizen events to realise quick wins and trained the organisation in lean methodology and ways of working. SECTOR Insurance EXPERTISE • Leadership and transformational change • Strategy and M&A From 2012 to 2013, Försäkringskassan was, according to the Government survey (SIFO), the authority in Sweden that made the 3rd STRONGEST IMPROVEMENT THE RESULTS The new strategy resulted in a completely new top management organisation based on new processes and six customer life situations. This new organisation structure ensures that Försäkringskassan in the future meets citizens according to their unique conditions, strengths and needs. Customer satisfaction ratio (NKI) increases 53 NKI 2010 64 NKI 2015
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