http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/RSS.ashxNilfisk-Advance PagesThu, 19 Apr 2012 10:40:22 +0200http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=1http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=1Nilfisk-Advance 2012 12012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=2http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=2Our ambitions Waking up to a 22012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=3http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=3cleaner world Group Management: Anders Terkildsen, Jørgen Jensen (President & CEO), Lars Gjødsbøl, Morten Johansen and Christian Cornelius-Knudsen. Around the globe, living standards are on the rise, and as expectations climb, so does the hunt for ever more productive cleaning methods. Developing products that meet and even exceed such expectations takes skill and determination - and NilfiskAdvance is leading the way. This story showcases Nilfisk-Advance in corporate movies and presentations from recent years. And for good reason: For decades, we have launched numerous products that have set standards and have literally contributed to a cleaner world. Every day, we at Nilfisk-Advance are driven by our unswerving mission, to enable sustainable cleaning worldwide to improve quality of life, and with our strong heritage and more than one hundred years of cleaning experience, we are committed to raising the bar in cleaning standards. As one of the world’s leading professional cleaning equipment companies, it is a true privilege for us to contribute to and reinforce this development. As the importance of cleaning grows for business and society, so does the commitment of the people involved in it. And at Nilfisk-Advance, we continuously strive to understand our customers’ needs. Being customer-driven is one of our core values that guide us in our work, every single day, in every part of our worldwide organization, and with our strategy labeled ‘Customers’ Preferred Choice’ we keep profound focus on customer satisfaction. The Nilfisk-Advance customers of today are already satisfied customers. In fact, the level of customer satisfaction we achieve is one of the highest in the industry – as it should be. But our ambitions go beyond that. Understanding our customers’ needs, engaging in productive partnerships and involving customers in the development of our products and our business, are key elements for how we can contribute to a cleaner world going forward. As a team of highly skilled professionals knowledgeable in your industry, we stay committed to helping you achieve your business objectives and the process of ensuring maximum customer satisfaction will continue unabated in 2012 and the years to come. Welcome to Nilfisk-Advance 2012. 3 Jørgen Jensen President and CEO2012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=4http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=44 Nilfisk-Advance is one of the world’s leading manufacturers of professional cleaning equipment Based on a century of cleaning expertise, we develop and manufacturer high quality products that represent the latest technology and innovation and offer the broadest product portfolio in the industry. With more than 3,000 different products within indoor and outdoor cleaning we meet our customers’ requirements for almost any possible cleaning solution. Our growth targets are ambitious, and moving towards 2015, we aim for an organic growth rate averaging 6% per year. In recent years, we have made significant acquisitions to support our growth and expand our market reach. We intend to continue being active in the ongoing consolidation of the professional cleaning equipment industry.2012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=5http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=5Our company Nilfisk-Advance - at a glance Our products cover all needs Main product lines: • Professionalscrubberdryers • Professionalsweepers • Vacuumcleaners • Highpressurewashers • Outdoormultifunctionalutilitymachines Our commitment is strong • Oursustainabilitystrategy‘GreenMeets Clean’ sets standards for the consumption of energy, water and detergent in products • TheNilfisk-AdvanceEcoflexsystemoffers efficient green cleaning • WehavesignedtheUnitedNations Global Compact • W emonitorandreportourenergy consumption through the global Carbon Disclosure Project • ProductionfacilitiesinEAPCareISO9001 and ISO14001 certified • Whistleblowersystemimplemented worldwide We are setting standards • Productdevelopmentissupportedby approximately 3% of total turnover • 30+newproductlauncheseachyear • Numberofengineers: 250+ • Numberoffieldserviceemployees:700+ 5 Facts and figures Number of employees: 5,400 (year-end 2011) Total net sales: 847 mEUR (2011) Manufacturing facilities: USA, Mexico, Brazil, Denmark, Germany, Hungary, Italy and China Sales entities: 43 countries Headquarters: Denmark Strategic direction: Customers’ Preferred Choice Nilfisk-Advance is part of the NKT Group, listed on the NASDAQ OMX, Copenhagen Stock Exchange. Our customers have the highest cleaning standards They are professionals with high requirements for quality and reliability. Our equipment is used by companies with the highest cleaning standards: • Thecommercialmarket: Contract cleaners, institutions, organizations, public authorities, shops, hotels and businesses • Theindustrialmarket: Industrial companies with special cleaning requirements • Thedomesticmarket: White goods stockists, retail chains and DIY stores selling single units to domestic customers Our brands lead the industry2012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=6http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=6SALES BY CUSTOMERS Domestic market (consumer) 12% Commercial market 52% Industrial market 36% Our customers We believe in close partnerships values at Nilfisk-Advance, and every single day we are committed to listening to our customers. Through comprehensive studies and analysis, backed by long-standing, close partnerships with our customers, we know what they want. Our customers want products that are efficient and increase their productivity. They want products that are easy to use. And they want products that work, products that are reliable. That is why we have continuously placed strong strategic focus on strengthening product development, maintaining our focus on quality and securing our supply chain. These are all essential criteria for driving growth – and remaining ’Customers’ Preferred Choice’. Contract cleaners The contract cleaning industry is rapidly growing as still more companies around the globe outsource cleaning to professional cleaning contractors. At Nilfisk-Advance, we have been working with professional contract cleaners for decades. Our machines are their primary work tool and they cannot fulfill their obligations to their customers without good cleaning equipment. Therefore, a solid partnership is beneficial for all. And in recent years we have strengthened our cooperation with this important customer group as part of our strongly customer-oriented strategy. Nilfisk-Advance is recommended In 2011 we started working with a new customer satisfaction tool that measures our customers’ willingness to recommend Nilfisk-Advance’s products and offerings to others. Measurements are performed in all major markets and thousands of customer responses, together with other strategic criteria, are an important and valuable aid in achieving the highest level of customer satisfaction. Specifically, and based on qualitative analysis of customer satisfaction and income, we use feedback from customers in product development and improvement of processes. 6 Nilfisk-Advance customers are professionals with high requirements for quality and reliability. Our equipment is used by companies with the highest cleaning standards in a wide range of industries across the world. You meet our customers almost everywhere: In commercial buildings such as offices, retail stores and shopping malls. At universities and schools, in public buildings, sports arenas, airports, train stations and in municipalities. In healthcare at hospitals and clinics. In the hospitality industry such as hotels, resorts and amusement parks. In agriculture. And of course, in industrial production such as food & beverage processing, the pharmaceutical industry and biotech, plus heavy manufacturing, construction and materials handling. Not to mention in private households across the globe. Productivity, ease of use and reliability Being customer-driven is one of our core2012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=7http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=772012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=8http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=8SALES BY PRODUCTS Other sales 7% Service 8% Floor-care equipment 41% High pressure washers 19% Vacuum cleaners 25% 82012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=9http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=9Our products We stand for reliability standards for the consumption of energy, water and detergent in products. Designing equipment which can clean to the same high standard using fewer resources is a challenge. However, it is an area in which we can make the maximum possible impact in our environmental efforts. And we have a clear goal: to accomplish more with less - simultaneously reducing cost for our customers whilst improving our environmental behavior. We have what you need We launch more than 30 new products each year. In 2011, we launched 37 new products andproductversions,including7floorcare units, 14 vacuum cleaners, 6 high pressure cleaners and 10 special-purpose products. When it comes to professional cleaning equipment, Nilfisk-Advance has the broadest product portfolio in the industry that will meet your needs. 9 Product development has always been at the core of Nilfisk-Advance. Patient listening, careful analysis, innovative thinking based on a century of cleaning expertise all come together in products that represent the best our customers can get. Reliability is the key component to all our products. It is what sets us apart and makes our products unique. We achieve it by applying the strictest standards in the industry. It is a matter of constant investment, which is why for many years, we have maintained a spending level of 3% of our turnover on New Product Development, and we will continue to do so. Such a level of investment is backed by 250 engineers, employed at 3 Nilfisk-Advance competence centers located in Europe, Asia and the USA. Green meets clean In 2011, Nilfisk-Advance launched a sustainability strategy entitled ‘Green Meets Clean’. The strategy supports the development of new products with environmental enhancements and sets Main product categories Floor care Sweepers, Scrubber/dryers, Sanders, Combination riders, Carpet Extractors, Burnishers, restoration equipment, Outdoor utility machines Commercial vacuum cleaners, Industrial vacuum cleaners, Consumer vacuum cleaners, Central vacuum cleaners Professional high pressure washers, Ultra high pressure washers, Consumer high pressure washers, Low pressure washers Detergents and other consumables, batteries Vacuum cleaners High pressure washers Other sales2012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=10http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=10Nilfisk-Advance around the world Our machines are sold through a wide network of fully owned sales entities and distributors in almost every corner of the world. Our world ■ ■ Nilfisk-Advance Sales company Nilfisk-Advance dealer Nilfisk-Advance production site • 10 To find your local supplier please visit www.nilfisk-advance.com and press “Our products”.2012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=11http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=11112012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=12http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=12Spotlight Nilfisk goes outdoor Cover all your outdoor needs Offering a range of multipurpose machines for outdoor maintenance all the year round we cover practically all your outdoor needs, making us a full range business partner for municipalities, cleaning contractors, institutions and service companies, residential areas and landscape gardeners, for example. The high level of utilization – a full 365 days a year in practice – combined with remarkable reliability makes our utility machines particularly cost-effective and a good investment, maintaining outdoor areas at a competitive square meter price. Dedicated focus Nilfisk-Advance has concentrated all its outdoor cleaning activities in a separate Outdoor Division integrating all outdoor capabilities and competences, to ensure strong and dedicated focus on the unique needs of customers within the outdoor cleaning business. The new Outdoor Division supports two key goals in the strategic plan for 2011-2015: Maintaining a high level of customer satisfaction in the market for outdoor cleaning equipment by focusing on customer needs, and being able to offer a strong and competitive range in both new and existing markets. Need to mow the lawn? Sweep the paths and pavements? Or remove fresh snowfall? With new and increased focus on the Outdoor market, Nilfisk-Advance offers an enlarged product range of outdoor sweeping and cleaning equipment. In 2011, Nilfisk-Advance took a significant step to improve its offering within the outdoor cleaning market for high-quality utility machines. With the acquisitions of Danish manufacturer Egholm and French/German manufacturer Jungo, both being effective from 2011, we have marked a significant and conclusive entry in the market for compact and sub-compact outdoor cleaning solutions covering all areas with high quality products. 122012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=13http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=13132012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=14http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=14Our coverage Covering our customers’ needs Sports Park Hotel Harbour Airport My home 14 Shopping Office Industry School Cars Warehouse Farm Construction Visit the Nilfisk-Advance planet for more information at www.nilfisk-advance.com/WhatWeClean2012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=15http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=15Our results Financial highlights 2011 2010 2009 2008 2007 Amounts in EUR ‘000 GROUP Income Statement Total netsales EBITA (excl. restructuring and sale of buildings) Result after tax Balance Sheet Totalassets Totalequity Cash flow Cashflowfromoperatingactivities Freecashflow Financial ratios: EBITA (excl. restructuring and sale of buildings) % Equity % Other data Averagenumberofemployees 846.591 74.840 37.413 771,364 61,645 25,625 689,654 42,790 8,585 789,508 61,929 26,560 776,408 68,531 37,988 15 803.136 244.643 697,931 219,750 631,506 178,470 628,064 187,245 573,478 174,932 46.732 21.320 28,405 5,877 34,271 39,236 43,982 16,227 93,824 550 8,8% 30,5% 8,0 31,5 6.2 28.3 7.8 29.8 8.8 30.5 5.257 4,944 4,648 5,136 4,2942012-04-19T10:40:22+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=16http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2012/?Page=16Nilfisk-Advance A/S Sognevej 25 DK-2605 Brøndby Phone: +45 43 23 81 00 mail.com@nilfisk-advance.com www.nilfisk-advance.com Member of the NKT Group TrykBureauet A/S2012-04-19T10:40:22+02:00