http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/RSS.ashxNilfisk-Advance PagesWed, 30 Mar 2011 10:51:36 +0200http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=1http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=1Nilfisk-Advance 2011 12011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=2http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=2Nilfisk-Advance – at a glance Nilfisk-Advance is one of the world’s leading manufacturers of professional cleaning equipment Headquarters: Manufacturing facilities: Sales entities: Number of employees: Total net sales 2010: 2 Denmark Asia, Europe and Americas 43 countries 4,900 771mEUR Products and brands Main product lines: • Professionalscrubberdryers • Professionalsweepers • Vacuumcleaners • Highpressurewashers Main brands: • Advance • Clarke • ClarkeAmericanSanders • HydraMaster • Nilfisk • Nilfisk-ALTO • Nilfisk-CFM • Nilfisk-Egholm • U.S.Products • Viper Devoted to our customers - committed to 100% quality Productdevelopmentissupportedby approximately 3% of total turnover. 30+ new products launches each year. Number of engineers: 250+ Number of field service employees: 700+ Nilfisk-Advance has developed and manufactured professional cleaning equipment for more than 100 years. Our growth targets are ambitious, and we aim for an organic growth rate averaging 6% per year over the business cycle. During the past years we have made significant acquisitions to support our growth and expand our market reach. We intend to continue being active in the ongoing consolidation of the professional cleaning equipment industry. Nilfisk-Advance is part of the NKT Group, listed on the NASDAQ OMX, Copenhagen Stock Exchange.2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=3http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=3Customers’ Preferred Choice Group Management: Christian Cornelius-Knudsen, Lars Gjødsbøl, President & CEO Jørgen Jensen, Morten Johansen and Anders Terkildsen ’Customers’ Preferred Choice’ is the headline of our new customer-oriented strategy. The strategy will involve our customers in the development of our company. This is how we make sure that both our products and all our other offerings meet our customers’ requirements. The new strategy has five main objectives: To create optimum customer satisfaction by knowing what our customers want and making sure we can give it to them. A number of initiatives have therefore been taken to ensure our customers high quality products and we are committed to providing our customers with products of the best performance and quality in the market. To reduce business complexity making our offering, our products and the way we do business easy for our customers and for ourselves. To develop a strong culture and good leadership ability in staff, making sure that our customers get a good professional treatment no matter when and where they get in contact with us. To meet customer expectations for right-time delivery, strengthening our supply chain even further. To establish leadership in key emerging markets, making sure that potential customers all over the world have access to our products and our service. We want to be represented in all significant markets globally. It is the aim, over a number of years, to increase the number of sales units from 43 at present to around 50. Growth ambitions We remain committed to establishing a solid portfolio of potential acquisitions to secure our offerings worldwide and to boost our product portfolio. Growth ambitions in years ahead are therefore expected to be supported by acquisitions of both local dealers and large and small product companies. Followingourstrategy’Customers’Preferred Choice’meanscontinuingtodevelopour offering; our products, our services and our people. We believe that a strong NilfiskAdvance is the best guarantee for ensuring that our customers and partners also perform well. 3 Jørgen Jensen President&CEO2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=4http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=4Listening to our Customers We know very well what our customers want because we have made a big effort in asking them. Our customers want what we in our daily lives at Nilfisk-Advance refer to as PER: Productivity, Ease of use and Reliability P The sole reason for using cleaning machines as opposed to mere manual labor is to increase the productivity. Get as many m2 efficiently cleaned each hour spent. 4 All our offices around the world have portraits of customers and their wishes on their walls E “We had a very labour intensive cleaning process before we started buying Nilfisk-Advance machines. It proved to be an ideal way to improve productivity and standards. As an example we had an area which was cleaned manually by a man using a broom in one hour - which took just 4 minutes using one Nilfisk-Advance machine. A massive increase in productivity and the machine also produced a much better finish to the area.” “我們盼望一位能幫助我們提 升清潔 效率 的供應商 一位能提升我們 生產力, 又 能以高 品質 的設備改 善我們形像, 並且在技術支 援及零件供應上讓我們放心 的 可靠 伙伴 這就是我們選擇 力崎先進 的原因” Cleaning machines should be intuitively and easy to use. The less time spend on learning how to use the machine, the more time for cleaning. “Ease of use” is also built into our business processes. We want to be easy to do business with. R PRoductivity EAsE of usE REliAbility 生產力 容易使用 可靠 steve long Manager of Portering Services from Cleaning and Maintenance at University of Sheffield, United Kingdom 墨西哥Quality Integral 清潔公司 總經理 Benjamín A. Aparicio Gonzalez We all know how frustrating it is when an important machine stops working. Our machines are designed to be highly reliable, and we have an army of service technicians whose only job is to keep the machines running.2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=5http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=5Spotlight Contract Cleaners One of our most important customer groups The industry of contract cleaners is rapidly growing as still more companies around the globe outsource the cleaning job to professional contract cleaners. In Nilfisk-Advance we have been working with professional cleaning companies for decades. Our machines are their primary work tool and they cannot fulfill their obligations to their customers without good machines. Therefore a solid partnership is beneficial for all. Priceisofcoursealsoimportanttothis customer group, but the cost of the machine during its lifetime compared to productivity and reliability is more important. This is why our machines are used by so many contract cleaners. The most important aspect of a cleaning machine when it comes to contract cleaners is that the machines work and that they keep on working. Machines that are out of order cost money and strains the relationship with their clients. In Nilfisk-Advance we take this aspect very seriously. Our service engineers have a very quick response time, but we also have systems to spot machines before they break down. Our databases can keep track of their entire machine park and the number of machines, where they are, what condition they are in, what technical setup they have, when they have had their last service, when next service is needed, when they are to be changed with new machines etc. Training Contract cleaners often have a high turnover of employees and find it difficult to retain employees for a long time. This means that the cleaning machines are used 5 by a wide variety of people, often untrained or with little experience. We provide training courses for new employees, but we also take pride in developing machines that are easy and intuitively to use and to maintain correctly, to reduce the amount of training needed.2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=6http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=6Covering ourCustomers’needs 6 Visit the Nilfisk-Advance planet for more information at www.nilfisk-advance.com/WhatWeClean2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=7http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=7High quality products for our customers Accessories Burnishers Carpet Extractors Central vacuum cleaners Productdevelopmenthasalwaysbeenat the core of our business and we are focused at providing our customers with the best products in our industry offering them value for money second to none. It is a matter of constant investment, which is why for many years, we have maintained a spending level of 3% of our turnoveronNewProductDevelopment, and we will continue to do so. These investments are backed by some 250 engineers, employed in our development teams around the globe. We have what you need We launch more than 30 new products each year. In 2010 we launched 38 new products and product versions, including 10 floor care units, 14 vacuums, 6 high pressure cleaners and 8 specialist products. We are proud to say that, when it comes to professional cleaning equipment, we have a product portfolio that will meet your needs. Combination machines Commercial vacuum cleaners Consumer high pressure washers Consumer vacuum cleaners 7 Detergents Industrial vacuum cleaners Low pressure washers Outdoor restoration Polishers Professional high pressure washers Sanders Scrubber/dryers Steamers Street sweepers Sweepers Ultra high pressure washers2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=8http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=8Nilfisk-Advance around the world Our machines are sold 8 through a wide network of fully owned sales entities and distributors in almost every corner of the world. To find your local supplier please visit www.nilfisk-advance.com and press “Our products”2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=9http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=992011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=10http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=10105 years in cleaning – a lot of gained experience 10 Putting quality to the test OurfounderP.A.Fiskerwasalso very dedicated to high quality. When the engineers had a new cleaning machine ready he made a simple test. The machine was taken to his office on the 2nd floor and thrown out the window. Then it would be brought back to his office to see whether it would still function to perfection. If any part on the machine failed this test, the engineers were sent back for adjustments. Removing virus Some of our filters are so efficient that they can remove virus which iswhyUSpostalserviceafter9/11 bought them in large numbers as security against anthrax bacteria. AnULPAfilter isabletocatch particles down to 0.12 microns –amicron1/1000ofamillimeter! OurnormalHEPAfilterusedin almost all our vacuum cleaners are also quite efficient. They remove at least 99.97% of all airborne particles. Powerful water Usingonlywaterforcleaningcan be quite efficient. Still more of our floor cleaning machines have the possibility to use only water when cleaning “not so dirty” floors. But if you want more powerful cleaning with water our range of HighPressureWasherscan remove anything from dirt on your garden furniture to paint, graffiti and rust on steel. With our UltraHighPressureWasherseven concrete can be removed. Imagination is the only limit ThroughoutNilfisk-Advance’s more than 100 year history, our cleaning machines have been used in a variety of applications. Forexample,sinceourvacuum cleaners can both suck and blow, they have been used to billow skirts in fashion photography, to spray tan legs, to spray paint cars, to suck small change from people’spocketsatfundraising events, and even to provide fresh air to excavation workers.2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=11http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=11Financial highlights Amounts in EUR ‘000 GROUP Income Statement Total netsales EBITA (excl. restructuring and sale of buildings) Resultaftertax Balance Sheet Total assets Total Equity Cash flow Cash flow from operating activities Freecashflow Financial ratios: EBITA (excl. restructuring and sale of buildings) % Equity % Other data Average number of employees 2006 2007 2008 2009 2010 730,099 55,199 40,073 776,408 68,531 37,988 789,508 61,929 26,560 689,654 42,790 8,585 771,364 61,645 25,625 502,829 173,580 573,478 174,932 628,064 187,245 631,506 178,470 697,931 219,750 15,681 33,121 93,824 550 43,982 16,227 34,271 39,236 28,405 5,877 11 7.6 34.5 8.8 30.5 7.8 29.8 6.2 28.3 8,0 31,5 3,868 4,294 5,136 4,648 4,944 TOTAL NETSALES Other 9% After-sales market 8% Floor care equipment 39% SALES BY MARKETS Asia/Paci c 11% EMEA 63% High pressure cleaners 18% Vacuum cleaners 26% Americas 26%2011-03-30T10:51:36+02:00http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=12http://nozebra.ipapercms.dk/Nilfisk/NilfiskAdvance/AnnualReview2011/?Page=12Nilfisk-Advance A/S Sognevej 25 2605 Brøndby Denmark Phone: +45 43 23 81 00 mail.com@nilfisk-advance.com www.nilfisk-advance.com TrykBureauet A/S2011-03-30T10:51:36+02:00